Responsible Gaming
Gambling Should Be Entertainment
At Luckywave, we believe gambling should only ever be enjoyed as a form of entertainment. It is not a way to earn money, solve financial problems, or generate income. Always gamble only with money you can afford to lose, and never view it as an investment or income source.
Age Verification
You must be at least 18 years old (or the legal gambling age in your jurisdiction) to use Luckywave. We take age verification seriously and reserve the right to request proof of identity at any time. If you are under the legal age, please do not attempt to register or gamble.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, help is available:
- Chasing losses by gambling more to recover money lost
- Hiding your gambling activity or lying about how much you gamble
- Gambling with money meant for essential expenses (bills, rent, food)
- Spending increasing amounts of time and money on gambling
- Neglecting family, work, or social responsibilities due to gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Failed attempts to cut down or stop gambling
- Using gambling to escape problems or negative emotions
- Borrowing money to gamble
- Experiencing relationship conflict because of your gambling
Self-Help Tools
Luckywave provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose in a given timeframe
- Reality Checks: Enable automatic reminders during your gaming sessions to help you track time and spending
- Self-Exclusion: Temporarily or permanently exclude yourself from Luckywave and other participating operators through GamStop (see below)
- Account Closure: Request permanent closure of your account if needed
To access these tools, log into your account or contact our customer support team at eliteems.co.uk.
Support Organisations
If you are struggling with problem gambling, confidential support and treatment are available from these trusted organisations:
United Kingdom
- GamCare: Free, confidential support and practical tools. Visit www.gamcare.org.uk or call 0808 8020 133 (free helpline)
- GamStop: The national self-exclusion scheme for online gambling. Register at www.gamstop.co.uk to exclude yourself from all participating UK-licensed operators
- National Problem Gambling Clinic: NHS-funded specialist treatment service. Visit www.cnwl.nhs.uk
- Gamblers Anonymous: Free peer support meetings. Visit www.gamblersanonymous.org.uk
Other Countries
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
Need Help?
If you or someone you know is struggling with problem gambling, please reach out for support today. There is no shame in asking for help—organisations like GamCare and GamStop are here to assist you. Contact one of the support organisations listed above, or speak to your GP who can provide referrals to specialist treatment services.
Remember: Help is always available, and recovery is possible.